Reference Satisfaction Survery

Starting today, October 10^th, the library will be conducting our reference satisfaction survey, which will run until we receive at least 75-80 responses.

 

What this means for you as staff is when you assist users, you should ask them to fill out a survey after you’ve answered their questions. There will be a link on the library’s website to the survey that they can access. 

 

It is a quick 9 question survey that will take them about 2-5 minutes to complete.

 

We will also have print surveys available at the upper, lower, and main desks for people to complete if they would rather do so in person.

 

Please let me know if you have any questions!

 

Thanks,

 

Christy

 

Out of Order Signs on Laptop Vending Machines

Hi Reference Team!

Please refrain from placing Out of Order signs on the Laptop Vending Machines unless you first submit a Systems Work Request or at the very least post on here explaining the situation.

There were signs on the machines when I came in this morning and when Chris called to ask me why, I did not have an answer for him. When he looked at the machines, they were operational.

Submitting a Systems Work Request helps expedite the repair process and also helps answer any questions that someone may have.

Please let me know if you have any questions at all about the process.

Thank you!

Christy