Printing Error Message

Good afternoon!

Kim worked the desk yesterday evening and ran across a new issue with a student trying to print. Luckily, Chris was still at the library and helped troubleshoot the issue so we know how to handle it in the future.

Here is the situation and how to handle it if it arises while you are at the desk:

If students receive an error message on the computer after trying to print mentioning that there are a certain number of jobs in the queue before their job (in this case, it was 343 jobs), reboot the computer that the student is using or send the print job via mobile printing.

 If those attempts fail, you can always print the job for them from the Reference computer.

Please let me know if you have any questions!

Thanks,

Christy

Toner Tracking Sheets

Hello everyone!

If you change out the toner on any of the printers, please make sure that you are writing it down in the Toner Tracking Sheet at the Reference Desk (located in the calendar). There's also a Toner Tracking Sheet available at the Upper Reference Desk if you are working upstairs when you change the toner. 

Also, if you change the toner out on the color printers, please make sure that you’re writing down which color printer and the color that you changed.

There’s been a discrepancy in the Toner Tracking Sheet concerning the color printers, so please be diligent in reporting.

Let me know if you have any questions.

Thanks!

Christy

Update: Upstairs Laptop Vending Machine

Hi All,

Margie just contacted me and said that the upstairs laptop vending machine is now working.

Thanks!

Christy 

--------------------------------------------------------------------------------------------------------------------------
Hi All,

The upstairs laptop vending machine is currently not working. Margie is aware of the issue and is working to fix it.

Please direct students to the vending machine located in the Learning Commons.

I will provide an update here when it's fixed.

Please let me know if you have any questions!

Christy

Systems Work Request Reminder

Hi All,

Just a reminder that if you place an "out of order" sign on any computer, printer, etc., you also need to follow up with a Systems Work Request. There's a link to the form on this blog and here is also the direct link:  http://www.tarleton.edu/library/service-request.html

Please let me know if you have any questions!

Thanks,

Christy

Digital Sign Issues

Hi All,

I have been working on updating the library's digital signage with a new template provided by the Marketing and Communications Department.

The new template has been causing issues so the sign will probably look like a work in progress until I can work with Marketing and Communications to get it fixed. 

I just wanted to give everyone who may see the sign from the desk a head's up. 

Thanks for your patience,

Christy 

Digital Sign by Library Training Center

Hi Reference Team!

The digital sign by the Library Training Center has been turned off indefinitely as of today.

The screen was blank this morning, and Chris came out to look at it but he believes that it may be going out. He wanted us to leave it off for a few days to see if the TV would come back around and start working again.

I hope that makes sense! I wanted to let everyone know so that we weren't bombarding him with work requests or trying to turn on the sign.

Please let me know if you have any questions!

Thanks,

Christy

Laptop Vending Machine Issues

Hi Reference Team!

I worked yesterday and both the laptop vending machines were not working properly.

Chris informed me a few minutes ago that they are still having intermittent issues.

If the machine is having issues, it will show this as the display:

Display of vending machine (excuse my reflection!)

If a student needs to return their laptop and the screen looks like above, please let Chris know as he can make sure that the student does not get fined. 

Please let Chris, Margie, or me know if you have any questions!

Thanks!

Christy 

Color Printer Upstairs

Hi Reference Team!

In case you didn't know, there is now a second color printer, located on the upper level, in addition to the one that is on the main level. Students now have access to a b/w printer, color printer, KIC scanner, and copy machine on the upper level. Remember to check this new printer whenever you are checking the paper/toner levels. Also as always, make sure you log whatever supplies you add to the printers.

Please let m know if you have any questions!

Thanks!

Christy