Printing Error Message

Good afternoon!

Kim worked the desk yesterday evening and ran across a new issue with a student trying to print. Luckily, Chris was still at the library and helped troubleshoot the issue so we know how to handle it in the future.

Here is the situation and how to handle it if it arises while you are at the desk:

If students receive an error message on the computer after trying to print mentioning that there are a certain number of jobs in the queue before their job (in this case, it was 343 jobs), reboot the computer that the student is using or send the print job via mobile printing.

 If those attempts fail, you can always print the job for them from the Reference computer.

Please let me know if you have any questions!

Thanks,

Christy

Toner Tracking Sheets

Hello everyone!

If you change out the toner on any of the printers, please make sure that you are writing it down in the Toner Tracking Sheet at the Reference Desk (located in the calendar). There's also a Toner Tracking Sheet available at the Upper Reference Desk if you are working upstairs when you change the toner. 

Also, if you change the toner out on the color printers, please make sure that you’re writing down which color printer and the color that you changed.

There’s been a discrepancy in the Toner Tracking Sheet concerning the color printers, so please be diligent in reporting.

Let me know if you have any questions.

Thanks!

Christy

Printing PDFs

Hi All,

Students having difficulty printing PDFs has been an issue that we've seen at the desk a lot lately so here's a possible work around:

If a student can’t print a PDF from Blackboard, even after saving it on their T: drive, have them right click on the PDF icon and select Adobe Acrobat DC to open it.  They should then be able to print that version.

Please let me know if you have any questions!

Thanks,

Christy

Mobile Printing

Hi Reference Team!

Corey and I have been working together to trouble-shoot mobile printing issues this morning and we have discovered that students have to print using the library or other campus computers first before they can use mobile printing.

If they do not print through the library computers (or other computers on campus) first, the mobile print center will not recognize their UIN, so if you are helping someone with that issue, have them log onto a computer and print something, then have them try logging into mobile printing to print.

Please let me know if you have any questions!

Thanks,

Christy

Color Printing from Mobile/Personal Device

Hi All,

Chris shared the following information about printing from a mobile or personal device:

Students need to change the color option under "Printer Options" as well as select the color printer. Their print job will still print in black and white even though they have selected the color printer if they do not change the color option. 

Please let me know if you have any questions!

Thanks,

Christy

Color Printers Update

Good news! Both of the color printers (main level & upper level) are back and functioning properly. 

Remember, if you have issues with any of the printers at any time, please:

1. Fill out a Systems Work Request

2. Place an 'Out of Order' sign on the machine

3. Email me or blog about the outage here so that everyone working the desk can be notified

Let me know if you have any questions!

Thanks,

Christy 

Periodicals Printer Jamming

Hi All,

The Periodicals printer has jammed several times this morning.

Chris came by to look at it and recommended that we keep an eye on it but if it continues to jam up, we probably need to go ahead and change the toner.

If the printer continues to have issues and you decide to change the toner, please make sure you log it on the form located at the Reference Desk.

Let me know if you have any questions!

Thanks,

Christy

Systems Work Request Reminder

Hi All,

Just a reminder that if you place an "out of order" sign on any computer, printer, etc., you also need to follow up with a Systems Work Request. There's a link to the form on this blog and here is also the direct link:  http://www.tarleton.edu/library/service-request.html

Please let me know if you have any questions!

Thanks,

Christy

Texan Bucks Unavailable July 31st - August 2nd

Hi Reference Team!

I wanted to give everyone who works the desk a heads up about Texan Bucks being unavailable from July 31st-August 2nd (Monday-Wednesday).

This means that students who have used up their $5 credit for the summer and have added money to their Texan Card will not be able to print from their accounts. If a student comes to the Reference Desk needing to print, please just print their job from the Reference Desk Computer for them.

Copiers will be cash only during this time so if someone does not have cash, they will need to use the KIC scanner and print their job from a computer. Again, if they have issues printing their scan, please print their job from the Reference Desk Computer.

Guest Copy Cards will also be unavailable for use or purchase as well.

Additionally, this affects payments at the Circulation Desk so patrons will need to either pay with cash or wait until after August 2nd to pay their bill.

Please let me know if you have any issues or questions!

Thanks,

Christy

Printing PDFs Update

Hi Reference Team!

Margie asked me to pass on the following update about the PDFs not printing correctly using Firefox:

Printing from Firefox, both PDFs and web pages is currently not working. It gives an error message and prints a blank page instead of the document.  If the student gets an error message when they print, tell them not to accept the charge through the Pharos pop-up. This will prevent them from being charged for the blank page print. This is a widespread issue with the latest Firefox update, and is not unique to us. Firefox is going to push a fix for this bug in the March 7^th update, but in the meantime students are not able to print from Firefox. The best work around is to have the student open the document in another browser and print from there, or save the PDF to their T: drive and print using Adobe Acrobat. 

Please let Margie or me know if you have any questions!

Thanks!

Christy 

Changed Toner in B/W Main Printer

Hi Reference Team,

I changed the toner in the main black and white printer this morning.

Just wanted to let everyone know that we should be good on toner in that printer for a while.

The Maintenance Kit is low but I verified with Chris that Systems takes care of that part.

Please let me know if you have any questions.

Thanks,

Christy

Printer Paper Cabinets

Hi Reference Team!

Please make sure when you're checking the printer paper that you're also checking the cabinets for reams.

Crystal put 30 reams in the Periodicals and Copy Center cabinets this morning after I put 20 in them on Monday.

It's especially important during this time of year when students are printing several class materials.

Please let me know if you have any questions!

Thanks,

Christy

Money on Guest Copy Card

Recently, I found $1 while I was going to my car and put that amount in the coin can at the Reference Desk so it could be used there as needed.

Today, a long-time student (currently in-between semesters) was signed in as a guest and needed to print a page.  Rather than make him buy a guest card to print 1 page, I used change from the coin can and put $1 on the copy/print card that's in the ref desk supplies.

Hope what I did is okay.

-- Cathy W.

TCC Students

Hi Reference Team!

Lisa emailed me today regarding Tarrant County College (TCC) students calling the Reference Desk for information if she's unavailable.

Here's the information we need to assist these particular students:

Our TCC students have a different log-on than our TSU students.  

For this semester their log-on is ID: TCC_student; PW: Tcc15easy.  

Also if they are needing to print they need to go to the Hickman Library queue rather than the Release Station.

Please let Lisa or me know if you have any questions!

Thanks!

Christy 

Main B/W Printer

Good Morning Reference Team!

The main b/w printer is low on toner so I'd like everyone to keep an eye on it, please.

If you have any questions on how to change out toner, let either Crystal, Jodie, or me know.

Thanks!

Christy

Color Printer Jam

Hi Reference Team!

I had an issue with the color printer jamming while I was at the desk but I couldn't get it unjammed.

I tried calling Systems first but no one answered so I have submitted a Systems Work Request for the color printer and have placed an "Out of Order" sign on the printer temporarily until it gets fixed.

I just wanted to give everyone a heads up as to why the printer had a sign on it.

Hopefully it will get resolved soon!

Thanks,

Christy