Printing Error Message

Good afternoon!

Kim worked the desk yesterday evening and ran across a new issue with a student trying to print. Luckily, Chris was still at the library and helped troubleshoot the issue so we know how to handle it in the future.

Here is the situation and how to handle it if it arises while you are at the desk:

If students receive an error message on the computer after trying to print mentioning that there are a certain number of jobs in the queue before their job (in this case, it was 343 jobs), reboot the computer that the student is using or send the print job via mobile printing.

 If those attempts fail, you can always print the job for them from the Reference computer.

Please let me know if you have any questions!

Thanks,

Christy

Collaboration Table Near Tutoring Office

Hi All,

I received an update concerning the collaboration table closest to the tutoring office on the main level.

The screen’s power board is going out so if someone is working on that computer and the screen goes blank, you will need to unplug and replug in the power cord to the screen. The power cord is located on the wall behind the screen.

You may have to do this several times throughout your shift because it is uncertain how long the screen will remain on while it’s in this state. A replacement screen has been ordered.

Please let me know if you have any questions.

Thanks!

Christy

Printing PDFs

Hi All,

Students having difficulty printing PDFs has been an issue that we've seen at the desk a lot lately so here's a possible work around:

If a student can’t print a PDF from Blackboard, even after saving it on their T: drive, have them right click on the PDF icon and select Adobe Acrobat DC to open it.  They should then be able to print that version.

Please let me know if you have any questions!

Thanks,

Christy

Mobile Printing

Hi Reference Team!

Corey and I have been working together to trouble-shoot mobile printing issues this morning and we have discovered that students have to print using the library or other campus computers first before they can use mobile printing.

If they do not print through the library computers (or other computers on campus) first, the mobile print center will not recognize their UIN, so if you are helping someone with that issue, have them log onto a computer and print something, then have them try logging into mobile printing to print.

Please let me know if you have any questions!

Thanks,

Christy

Systems Work Request Reminder

Hi All,

Just a reminder that if you place an "out of order" sign on any computer, printer, etc., you also need to follow up with a Systems Work Request. There's a link to the form on this blog and here is also the direct link:  http://www.tarleton.edu/library/service-request.html

Please let me know if you have any questions!

Thanks,

Christy

Newer Collaboration Tables

Hi Reference Team,

Chris stopped by this morning and asked me to pass on this information regarding the newer collaboration tables:

If a student has used a laptop/device on the table and the regular computer interface does not show up after their use, you will need to press a small button which is located down where the connectors/USB ports are located (see image below for example).

Once you press this button, you should see the computer interface (black, control
+ alt + delete) on the screen.

Please let me or Chris know if you have any questions!

Thanks,

Christy