Color Printers Update

Good news! Both of the color printers (main level & upper level) are back and functioning properly. 

Remember, if you have issues with any of the printers at any time, please:

1. Fill out a Systems Work Request

2. Place an 'Out of Order' sign on the machine

3. Email me or blog about the outage here so that everyone working the desk can be notified

Let me know if you have any questions!

Thanks,

Christy 

Systems Work Request Reminder

Hi All,

Just a reminder that if you place an "out of order" sign on any computer, printer, etc., you also need to follow up with a Systems Work Request. There's a link to the form on this blog and here is also the direct link:  http://www.tarleton.edu/library/service-request.html

Please let me know if you have any questions!

Thanks,

Christy

Digital Sign by Library Training Center

Hi Reference Team!

The digital sign by the Library Training Center has been turned off indefinitely as of today.

The screen was blank this morning, and Chris came out to look at it but he believes that it may be going out. He wanted us to leave it off for a few days to see if the TV would come back around and start working again.

I hope that makes sense! I wanted to let everyone know so that we weren't bombarding him with work requests or trying to turn on the sign.

Please let me know if you have any questions!

Thanks,

Christy

Out of Order Signs on Laptop Vending Machines

Hi Reference Team!

Please refrain from placing Out of Order signs on the Laptop Vending Machines unless you first submit a Systems Work Request or at the very least post on here explaining the situation.

There were signs on the machines when I came in this morning and when Chris called to ask me why, I did not have an answer for him. When he looked at the machines, they were operational.

Submitting a Systems Work Request helps expedite the repair process and also helps answer any questions that someone may have.

Please let me know if you have any questions at all about the process.

Thank you!

Christy

Color Printer Jam

Hi Reference Team!

I had an issue with the color printer jamming while I was at the desk but I couldn't get it unjammed.

I tried calling Systems first but no one answered so I have submitted a Systems Work Request for the color printer and have placed an "Out of Order" sign on the printer temporarily until it gets fixed.

I just wanted to give everyone a heads up as to why the printer had a sign on it.

Hopefully it will get resolved soon!

Thanks,

Christy