Collaboration Table Near Tutoring Office

Hi All,

I received an update concerning the collaboration table closest to the tutoring office on the main level.

The screen’s power board is going out so if someone is working on that computer and the screen goes blank, you will need to unplug and replug in the power cord to the screen. The power cord is located on the wall behind the screen.

You may have to do this several times throughout your shift because it is uncertain how long the screen will remain on while it’s in this state. A replacement screen has been ordered.

Please let me know if you have any questions.

Thanks!

Christy

Printing PDFs

Hi All,

Students having difficulty printing PDFs has been an issue that we've seen at the desk a lot lately so here's a possible work around:

If a student can’t print a PDF from Blackboard, even after saving it on their T: drive, have them right click on the PDF icon and select Adobe Acrobat DC to open it.  They should then be able to print that version.

Please let me know if you have any questions!

Thanks,

Christy

Mobile Printing

Hi Reference Team!

Corey and I have been working together to trouble-shoot mobile printing issues this morning and we have discovered that students have to print using the library or other campus computers first before they can use mobile printing.

If they do not print through the library computers (or other computers on campus) first, the mobile print center will not recognize their UIN, so if you are helping someone with that issue, have them log onto a computer and print something, then have them try logging into mobile printing to print.

Please let me know if you have any questions!

Thanks,

Christy

ILL Issue Resolved

I think we have successfully fixed the error with ILL and Discovery (a sneaky ILLiad link was still present).  If you find any issues going forward, please contact Tracy.

Thanks!

Kym

Tipasa (ILL) and Discovery Issue

Hi All,

Currently, Tipasa (our new ILL system) and Discovery are not "talking to one another" so if a patron locates an article via Discovery, they will need to log into their ILL account from the home page and copy and paste the article information into the request form instead of clicking on the "Request this item through interlibrary loan" link under Full Text Finder.

If they click the "Request this item through interlibrary loan" link, the page will not load.

Please let Alejandra or me know if you have any questions!

Thanks,

Christy

Changes to Guest WiFi and ILL System

Hi All,

The "Tarleton-Guest" WiFi option is no longer available.
Guest users will need to log onto "Tarleton-Visitors" to access the WiFi.

Note that this WiFi account does not allow access to the library's databases.
If guest users need to access the library's resources, they will need to ask for a Guest Pass at the Reference Desk.

Additionally, the ILL system has changed from Illaid to Tipasa, so when users log in, the interface will look different. When helping a user, please make sure that they indicate the correct delivery location on the request form because they will need to select a specific delivery location with each ILL request.

Please let me know if you have any questions about the updates to WiFi or ILL.

Thanks!

Christy 

Only one down here today Thursday, June 14th

Hi Everyone!

  Amanda and Phyllis are out today, and as you already know, the lower level is still closed for

construction. If students need books from the curriculum collection please let me know and I'll be

happy to get them, or any other material in the audiovisual collection as well.

Yeidi