Friday, September 15, 2017

Systems Work Request Reminder

Hi All,

Just a reminder that if you place an "out of order" sign on any computer, printer, etc., you also need to follow up with a Systems Work Request. There's a link to the form on this blog and here is also the direct link:  http://www.tarleton.edu/library/service-request.html

Please let me know if you have any questions!

Thanks,

Christy

Thursday, September 14, 2017

Industry Norms and Ratios

Just a heads up.....




I have learned that we will soon see students looking for the "Industry norms and key business ratios" book that is in Reference collection.


Call number is HF5681 .R25 I53 2004-05


Will follow up if I learn more.



Wednesday, September 6, 2017

Update: "User Not Found" - Laptop Machines

In today's Access Services meeting, I learned about a temporary work around for the Texan Card issue I mentioned in the last post.

If a student comes to the reference desk with the "User Not Found" issue, send them to the circulation desk.  Kim, Kym, and Ginger are all able to handle this temporary fix.  😊

Let me know if you have any questions.

Kortney

"User Not Found" - Laptop Machines

Hi everyone!

We have an issue with Texan Cards, Sirsi, and our laptop machines that keeps popping up.

On the laptop machines, students are swiping their cards, entering their passwords correctly, and receiving a message that says "User Not Found."  A similar message is coming up when students use their Texan Cards at the circulation desk, both for payment and to check out materials.  It's been determined that this is a vendor problem and is being worked on.

If a student comes to the reference desk with an issue involving the laptop machines, verify what error message they are receiving.  If it is definitely, "User Not Found," apolpgize for the inconvenience and let them know the problem is being addressed.

There is not an immediate fix, so they won't be able to check out a laptop.  As usual, they are always welcome to use one of the desktops in the interim.

Let me know if you need anything.

Thank you for everything you do!

Kortney

Friday, September 1, 2017

TCC Login Information - Texan Hall Library (Fort Worth)

Hi All,

Lisa forwarded me the TCC log-on at Texan Hall Library information in case we get calls: 

ID: TCC_student
Password: Tcc@17-18!

Please let me know if you have any questions!

Christy 

Wednesday, August 30, 2017

Bandwidth Information from ITS


Stretching our Bandwidth

If you’ve noticed occasional slow responses from Tarleton State University’s internet service, there’s a reason. The university is approaching the limits of its bandwidth capacity.

Tarleton has increased its capacity by at least 50 percent annually for the last five years to accommodate the growing number of computers, laptops, tablets and smart phones on campus. Those devices recently have been joined by smart watches, appliances, games and an array of other devices that collect and transfer data — all consuming bandwidth.

In recent months, members of the Tarleton community have been using 90 percent or more of the university’s bandwidth on a regular basis. The start of the Fall semester will compound the issue. Help is on the way, according to Tarleton’s Information Technology Services.

“The university has purchased additional bandwidth that will more than double Tarleton’s current capacity,” said Chief Information Officer Becky Gray. “Additional hardware will also be installed to meet the demand for bandwidth.”

In the meantime, all those using the university’s internet — which includes the Fort Worth, Waco and Midlothian centers as well as the Agriculture Center — may experience slower internet service during peak usage periods. The residence halls are on a separate system and will not be affected.

Key university systems such as Blackboard and Banner (My Gateway and Degree Works) receive priority access to bandwidth, and those systems should see minimal impact.

Stress on Tarleton’s bandwidth is temporary, and members of the ITS team are expected to complete system upgrades over the Fall semester.

*Updates: Guest Pass Printing*

Good Morning, 

       Chris has informed me that for the moment the row of computers near periodicals, which 

are equipped to do guest printing, will not be sending jobs to the printers. If guests are needing 

to print they must use the 2 rows of computers that are near the computer booths. 

He will let us know as soon as he's done working with them. 

-Yeidi