Friday, October 13, 2017



  The Blue Toner has been replaced at the main level color printer. 

The black ink is running low so if it's giving problems during your shift, please let me know, 

and I'll  come up and change it. 

Good day, 

Wednesday, October 11, 2017

Update: Upstairs Laptop Vending Machine

Hi All,

Margie just contacted me and said that the upstairs laptop vending machine is now working.



Hi All,

The upstairs laptop vending machine is currently not working. Margie is aware of the issue and is working to fix it.

Please direct students to the vending machine located in the Learning Commons.

I will provide an update here when it's fixed.

Please let me know if you have any questions!


Monday, October 9, 2017

Dr. Bond's class assignment

I have learned that students from Dr. Bond's class have the scavenger hunt assignment again.

One of the questions asks the students to find articles in print encyclopedias that discuss reverse discrimination. They may need to search the indexes to find entries on reverse discrimination (also called reverse racism or reverse prejudice).  Some only give a bit of info mixed in the information about affirmative action.  Others give a full section on reverse discrimination.


One set – Encyclopedia of Counseling (BF636.54 .E53 2008)– has a long entry about reverse racism.

There are a few indexes on top of the reference shelves in case the students come in today. If the indexes get put away, have the students check out encyclopedias related to counseling, social services, and African-American history. These should have entries that will work.

Friday, September 15, 2017

Systems Work Request Reminder

Hi All,

Just a reminder that if you place an "out of order" sign on any computer, printer, etc., you also need to follow up with a Systems Work Request. There's a link to the form on this blog and here is also the direct link:

Please let me know if you have any questions!



Thursday, September 14, 2017

Industry Norms and Ratios

Just a heads up.....

I have learned that we will soon see students looking for the "Industry norms and key business ratios" book that is in Reference collection.

Call number is HF5681 .R25 I53 2004-05

Will follow up if I learn more.

Wednesday, September 6, 2017

Update: "User Not Found" - Laptop Machines

In today's Access Services meeting, I learned about a temporary work around for the Texan Card issue I mentioned in the last post.

If a student comes to the reference desk with the "User Not Found" issue, send them to the circulation desk.  Kim, Kym, and Ginger are all able to handle this temporary fix.  😊

Let me know if you have any questions.


"User Not Found" - Laptop Machines

Hi everyone!

We have an issue with Texan Cards, Sirsi, and our laptop machines that keeps popping up.

On the laptop machines, students are swiping their cards, entering their passwords correctly, and receiving a message that says "User Not Found."  A similar message is coming up when students use their Texan Cards at the circulation desk, both for payment and to check out materials.  It's been determined that this is a vendor problem and is being worked on.

If a student comes to the reference desk with an issue involving the laptop machines, verify what error message they are receiving.  If it is definitely, "User Not Found," apolpgize for the inconvenience and let them know the problem is being addressed.

There is not an immediate fix, so they won't be able to check out a laptop.  As usual, they are always welcome to use one of the desktops in the interim.

Let me know if you need anything.

Thank you for everything you do!