Friday, September 15, 2017

Systems Work Request Reminder

Hi All,

Just a reminder that if you place an "out of order" sign on any computer, printer, etc., you also need to follow up with a Systems Work Request. There's a link to the form on this blog and here is also the direct link:

Please let me know if you have any questions!



Thursday, September 14, 2017

Industry Norms and Ratios

Just a heads up.....

I have learned that we will soon see students looking for the "Industry norms and key business ratios" book that is in Reference collection.

Call number is HF5681 .R25 I53 2004-05

Will follow up if I learn more.

Wednesday, September 6, 2017

Update: "User Not Found" - Laptop Machines

In today's Access Services meeting, I learned about a temporary work around for the Texan Card issue I mentioned in the last post.

If a student comes to the reference desk with the "User Not Found" issue, send them to the circulation desk.  Kim, Kym, and Ginger are all able to handle this temporary fix.  😊

Let me know if you have any questions.


"User Not Found" - Laptop Machines

Hi everyone!

We have an issue with Texan Cards, Sirsi, and our laptop machines that keeps popping up.

On the laptop machines, students are swiping their cards, entering their passwords correctly, and receiving a message that says "User Not Found."  A similar message is coming up when students use their Texan Cards at the circulation desk, both for payment and to check out materials.  It's been determined that this is a vendor problem and is being worked on.

If a student comes to the reference desk with an issue involving the laptop machines, verify what error message they are receiving.  If it is definitely, "User Not Found," apolpgize for the inconvenience and let them know the problem is being addressed.

There is not an immediate fix, so they won't be able to check out a laptop.  As usual, they are always welcome to use one of the desktops in the interim.

Let me know if you need anything.

Thank you for everything you do!


Friday, September 1, 2017

TCC Login Information - Texan Hall Library (Fort Worth)

Hi All,

Lisa forwarded me the TCC log-on at Texan Hall Library information in case we get calls: 

ID: TCC_student
Password: Tcc@17-18!

Please let me know if you have any questions!