Wednesday, August 29, 2018

Collaboration Table Near Tutoring Office

Hi All,


I received an update concerning the collaboration table closest to the tutoring office on the main level.

The screen’s power board is going out so if someone is working on that computer and the screen goes blank, you will need to unplug and replug in the power cord to the screen. The power cord is located on the wall behind the screen.

You may have to do this several times throughout your shift because it is uncertain how long the screen will remain on while it’s in this state. A replacement screen has been ordered.

Please let me know if you have any questions.

Thanks!

Christy

Monday, August 27, 2018

Printing PDFs

Hi All,

Students having difficulty printing PDFs has been an issue that we've seen at the desk a lot lately so here's a possible work around:

If a student can’t print a PDF from Blackboard, even after saving it on their T: drive, have them right click on the PDF icon and select Adobe Acrobat DC to open it.  They should then be able to print that version.

Please let me know if you have any questions!

Thanks,

Christy

Mobile Printing

Hi Reference Team!

Corey and I have been working together to trouble-shoot mobile printing issues this morning and we have discovered that students have to print using the library or other campus computers first before they can use mobile printing.

If they do not print through the library computers (or other computers on campus) first, the mobile print center will not recognize their UIN, so if you are helping someone with that issue, have them log onto a computer and print something, then have them try logging into mobile printing to print.

Please let me know if you have any questions!

Thanks,

Christy