Hi Reference Team!
At the User Services Supervisors Meeting last week, the supervisors decided that anyone working the Reference Desk should be providing the title, item location, and item type in addition to the call number when we write down information for patrons so that other staff may help them if needed.
Ex: When we send a patron downstairs for an item, the item's details can help Amanda with helping them locate what they need.
Here is a screenshot of the call number sheets that I've created for the Reference Desk to assist us with remembering to write down all the details about the item:
You should be filling this out any time you look up a physical item for a patron.
Please let me know if you have any questions!