Tuesday, June 9, 2015

Quicktime videos and Blackboard

From the Library Systems Office: 

One of the professors (Dr Brocato) has a number of videos for his students to watch that are done in Quicktime.  The only browser that is working for the videos is Internet Explorer.  The Blackboard Help Desk is aware of the issue and the problem appears to be an issue with how he is embedding them into the site.  This is not a library only issue.

Additionally, once a student gets done with a video and attempts to open the next in the series it appears to hang.  The Help Desk had been advising students to simply log out and back in again to continue.  I’ve checked and discovered that if the students “right clicks” the next video and select open in a new tab that they don’t have to log out…they can in fact get all the videos loaded up in separate tabs so that when they get done with one they can move immediately to the next.  The Help Desk is now passing that on when students call in.

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