Starting today, October 10th, the library will be conducting our reference satisfaction survey, which will run until we receive at least 75-80 responses.
What this means for you as staff is when you assist users, you should ask them to fill out a survey after you’ve answered their questions. There will be a link on the library’s website to the survey that they can access.
It is a quick 9 question survey that will take them about 2-5 minutes to complete.
We will also have print surveys available at the upper, lower, and main desks for people to complete if they would rather do so in person.
Please let me know if you have any questions!